The Relationshib Between Customer Satisfaction & Process Excellence

The Relationship between form Excellence & client foster In partial fulfill of Master of International stemma Administration(MIBA) executive program: Dr.Ashraf Sheta Submitted by: Moatz Mohammed Hamed ESLSCA 35-FD Spring 2012 Abstract We get it on that in our virgin innovation the competition is very sticker & very hard; there are some options for the customers to occupy among them. There are many companies which work hard to adjoin their customers & gain new ones. anyhow that the technology revolution all(prenominal) day makes the competition more than difficult, so otherwise we impart a strong carcass to align the company with the market, we allow for be out of the competition. The intumesce-nigh of musical arrangement become a customer-focused arrangement to compete well in the market. The customer becomes the driver for organization strategy. In tack to satisfy the customer & moreover entertain the customer, the organization should chi p in a strong transcription that assures the continuous improvement & customer focused. For this reason the organization slay their systems to be process focused. The bpm (Business mathematical operation Management) is the new comer for the market to drive the companies in more frenzy for their customers. This paper highlights the relation between the bpm & customer merriment & how the well management for the processes reaches to customer satisfaction through delivering measure out to the customer. i Copyright of Moatz © List of public figureures digit 2.

1: Process Stages......4 Fig 2.2: Elements of business process management.....10 Fig 2.3:! The Process Strategy in strategic & task level.....11 Fig 3.1: Structure of Traditional & customer-Oriented Organization...18 Fig 3.2: customer Satisfaction Theory..23 Fig 3.3: Kanos Model ..........25 Fig 3.4: European Customer Satisfaction Index.......25 Fig 4.1: Process Stages......26 Fig.4.2:...If you regard to bulge out a full essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay